Shipping and Tracking
After you place an order on our site and your package has been shipped, you will receive an email confirmation to inform you know that your item(s) have been shipped. We will also provide you with a shipping tracking number so you can follow your shipment until it arrives. We will provide you with an estimated delivery date of your item(s). Please understand that estimated dates are close, but not exact and depending on the carrier dates and times may vary. UPS tracking is also available by entering your tracking number on the UPS website. USPS tracking can be found on the USPS website.
We ship our packages either by UPS, USPS or by Freight (over 150 lbs). You have the option to choose to have your item sent standard or expedited. Shipping is paid by the customer and charges vary depending on which option is chosen. If we offer a free ground shipping special, it is only applicable to orders within the continental United States excluding Alaska and Hawaii and it is not applicable on items shipped on a pallet via freight. We do not ship packages on Saturday or Sunday.
UPS Shipping Options
- UPS Ground - Delivery based on distance to destinations. Typically one to five days.
- UPS Next Day Air Early - For commercial orders ONLY, delivery as early as 8:00 a.m. the next business dayUPS Next Day Air - Delivery typically by 10:30 a.m. the next business day.
- UPS Next Day Air Saver - Delivery typically by 3:00 p.m. the next business day.
- UPS 2nd Day Air A.M. - Delivery typically by 10:30 a.m. in two business days.
- UPS 2nd Day Air - Delivery typically by end of day in two business days.
- UPS 3 Day Select - Delivery by end of day in three business days.
Please note that UPS and FedEx do not ship to PO boxes. If your package is being shipped by these carriers, please enter a street address, city, state, and zip code upon order placement.
Alaska, Hawaii and Puerto Rico
We offer shipping to Alaska, Hawaii and Puerto Rico on most items weighing 150 pounds or less. Due to carrier restrictions, some items cannot be shipped to Alaska, Hawaii and Puerto Rico.
The shipping rate to these points will vary based on the destination, weight and dimensions of the package(s), and shipping method.
Our standard free shipping discounts or discounted shipping rate do not apply when items ship to Alaska or Hawaii. Additionally, the UPS or USPS rate posted on the website, may differ as well. We will contact you by email or telephone.
Orders requiring expedited shipping that we have in our inventory stock and are placed before 12:00 p.m. EST will be shipped the same day. Expedited shipped orders placed after 12:00 p.m. EST will ship the next business day. Expedited orders placed on Saturday or Sunday will be shipped out on Monday.
Orders weighing over 150 lbs., fragile items ordered and various other orders may be shipped on a pallet by freight truck. We use several different intercontinental trucking companies that will get your order to you safely. Typically a freight delivery is delivered to you curbside, unless indicated on your order. Please note that should you require an additional service to remove your items from the truck, you may require a lift gate service. A lift gate is a device on the back of a vehicle that operates by mechanically raising during loading and unloading of goods. Not all trucks have a lift gate, so please let us know as this is an additional service.
It is the customers' responsibility to enter the correct mailing address when an order is placed. If the delivery service cannot locate the shipping destination entered, any shipping costs incurred by us for returning the package will be the customers responsibility. Additionally, should the customer wish to have the package reshipped to a valid address location, that fee too is the customers' responsibility.
Most orders are shipped within 1-2 business days from when they are placed. We will notify you if it shipped later than expected.
From time to time, we may offer free shipping on our website for certain orders. Although we do everything we can to keep the cost of shipping as low as we can, we may not be able to offer this discount on some orders. Heavy orders over 150 lbs., fragile items ordered and various other orders that must be shipped by LTL freight truck may not be eligible for the discount. Additionally, other orders than need to be shipped by LTL freight may not be eligible either. We may charge a shipping fee for these orders. We will contact you either by email or telephone if there is an issue with your order.